Support
Questions, problems or ideas? We’d love to hear from you.
If you’re reporting a problem, please include your device model, iOS version and HeroShot version (Settings → Version). A screenshot or screen recording helps a lot.
Frequently asked questions
How do I restore my purchase on a new device?
Sign in with the same Apple Account you used to buy HeroShot Pro. In HeroShot, open Settings, tap the HeroShot Pro card, then tap “Restore purchases.”
How do I cancel my subscription?
Go to iOS Settings → [your name] → Subscriptions → HeroShot and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. You keep Pro until the end of the period you’ve paid for. Deleting the app does not cancel a subscription.
How do I get a refund?
All purchases are handled by Apple, so we can’t issue refunds ourselves. Request one at reportaproblem.apple.com.
What’s the difference between the plans?
Monthly, Yearly and Lifetime all include the same Pro benefits. Monthly and Yearly renew automatically; Lifetime is a one-time purchase. If you switch from a subscription to Lifetime, remember to cancel the subscription. See the Membership Terms for details.
iCloud sync isn’t working. What should I check?
- HeroShot Pro is active, and iCloud sync is turned on in HeroShot’s Settings on each device.
- Every device is signed in to iCloud with the same Apple Account.
- You have enough free iCloud storage, and the devices are online.
Large videos can take a while. The sync row in Settings shows “Synced” when everything is up to date.
Where are my creations saved?
On your device, in History. Star a creation to keep it in Favorites. Deleting the app deletes your creations unless they’re synced to iCloud. To save space, Settings → Free Up Space can clear older history automatically; favorites and the piece you’re editing are kept.
How do I turn off usage analytics?
Open Settings in HeroShot and switch off “Usage analytics.” Your choice is kept across updates. See the Privacy Policy for what is collected.
Which devices are supported?
iPhone and iPad running iOS 26 or iPadOS 26 or later.